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My Order

Where do you ship?

Good question! While humans shit worldwide, we currently ship to the following countries: * Australia * Canada * United States * US Non-Contiguous Zones * Puerto Rico Hopefully we’ll add to this list soon! If you’re planning on moving from one

I need to change my address or cancel my order!

We are unable to change any order after it has been placed, and while we can certainly try to cancel your order, most orders are processed as soon as they are received. If your order has been processed, unfortunately it’s too late to cancel as it’s a

How can I track my order?

Easy! You’ll automatically get an email as soon as an order is placed, and a second one with tracking info once it ships. You’ll be able to follow your order’s progress right up to your doorstep. These emails will come from [email protected] if

My order hasn't arrived yet!

Your TUSHY order will ship usually within 1 business day, and then ideally take another 3 to 10 business days to reach you in the contiguous US, though we have seen major slowdowns with carriers as of late. If you are in Alaska, Hawaii, Canada or Aus

I'm missing a portion of my order!

Oh crap! Sorry to hear you didn’t get everything you ordered! Likely one of the following describes your situation: * If you ordered multiple items, it’s likely that they’re being sent in different shipments. In this case, you should have received

My tracking number is marked as "Delivered" but I didn't get my order!

An American tragedy! Before you install security cameras by your front door/create a hashtag to rise against FedEx, know that most of the time when this happens, the carrier simply hasn’t scanned your package properly. It is very likely still on its