My tracking number is marked as "Delivered" but I didn't get my order!Updated 5 months ago

An American tragedy! Before you install security cameras by your front door/create a hashtag to rise against FedEx, know that most of the time when this happens, the carrier simply hasn’t scanned your package properly. It is very likely still on its way to you.

We've seen lots of wonkiness in shipping as of late. Unfortunately, many couriers have been affected by the pandemic and continue to be. UPS, FedEx, DHL and other courier services have all reported a number of route suspensions as a result of government restrictions. As we write this, we are seeing significant delays on the carrier's end due to the pandemic crisis, and have no capabilities with the carrier once the package is handed over to them. 

We do have an action plan in case you don’t get your goods:

• Check with your neighbors, just in case!
• Allow 14 days from your shipment date before filing a claim if shipped to the contiguous US, and 21 days if heading to Australia, Canada or non-contiguous US zones. 
• If you don't receive your package within 14/21 days after its ship date, please let us know.

More often than not, the package does show up within this window. We know you’re eager to get that TUSHY and get to poopin’, but we promise your patience will be rewarded.  

If your order has been shipped from our shipping facility, a good faith effort has been made by the carrier to have it delivered, and it is marked as delivered in the carrier’s tracking system. We will not refund this order unless a evidence has been produced regarding the missing order. 

Rest assured, we will walk through dingleberries to make sure you get your order. Thank you for your understanding!

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