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TUSHY Support Center

<p>Good question! While humans shit worldwide, we currently ship to the following countries:</p><ul><li>Australia</li><li>Canada</li><li>United States</li><li>US Non-Contiguous Zones</li><li>Puerto Rico</li></ul><p>Hopefully we&#x2019;ll add to this list soon! If you&#x2019;re planning on moving from one of these countries to one not on this list, don&#x2019;t worry! We can help you with the adapters you may need&#x2014;just ask! We poop and spray in many languages.</p>

Good question! While humans shit worldwide, we currently ship to the following countries:

 * Australia
 * Canada
 * United States
 * US Non-Contiguous Zones
 * Puerto Rico

Hopefully we’ll add to this list soon! If you’re planning on moving from one

Where do you ship?

My Order

I need to change my address or cancel my order!

How can I track my order?

My order hasn't arrived yet!

I'm missing a portion of my order!

My tracking number is marked as "Delivered" but I didn't get my order!

Is my toilet compatible?

Can I install a TUSHY in my boat or RV?

Toilet Fit

How to use your TUSHY

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How to Use Your TUSHY

How do I Install my TUSHY Classic 3.0?

Can I download the instruction manual anywhere?

I don’t know how to get my toilet seat off!

I don't have access to connect my TUSHY Spa to hot water at the sink!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need help—do you offer in-person bidet installation?

I need some guidance—can I hire a Poo-Ru to help virtually?

Installation & Troubleshooting

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

Where can I find the TUSHY Ace installation manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

My TUSHY Ace can’t reach its outlet.

I don't have a grounded outlet near my toilet!

I can't make a tight connection on my TUSHY Ace!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

TUSHY Ace

How to Swap TUSHY Knobs

How to use a Skirted Toilet Kit

How to use a Flushometer Installation Kit

How to use a Stainless Steel Hose for Sink or Toilet Connection

How to use an Inlet Cap

How to use different adapters

TUSHY Spare Parts & Accessories

Am I locked into a subscription for a set amount of time?

How do I edit my subscription?

How do I track my subscription orders?

Refunds/Returns

Can I get a sample roll of Bamboo TP/box of Bamboo Tissues?

Subscriptions

What is CashBack?

How can I redeem my CashBack?

Why is there a holding period to receive my CashBack?

How long does it take to receive my CashBack gift card?

How do I use my Cashback gift card?

Where can I find my CashBack gift card?

Why didn't I receive my CashBack?

Where can I use this Cashback virtual Visa card?

Where can I check my balance and statement on my Cashback virtual Visa card?

When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?

Where do you ship?Updated 2 years ago