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TUSHY Support Center

<h3 style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="cashbacks-can-be-suspended-for-a-number-of-reasons-here-are-the-most-common-ones"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">CashBacks can be suspended for a number of reasons. Here are the most common ones:&#xA0;</span></h3><h3 id="isPasted" style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Refunds/Exchanges</span></h3><p style="margin: -4px 0px 1.5em; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">If you have received a refund, the CashBack will automatically be suspended. If our system recognizes a full refund to your original order, we will suspend the CashBack and thus this additional credit won&apos;t be received.</span></p><h3 style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="coupon-codes"><span style="color: rgb(0, 0, 0);">Coupon Codes</span></h3><p style="margin: -4px 0px 1.5em; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">If you check out with CashBack <strong style="font-weight: 700; color: rgb(73, 73, 73);">and&#xA0;</strong>a coupon code in your cart, our system will automatically suspend the CashBack so you can&apos;t receive two promotions on a single order.&#xA0;</span></p><h3 id="isPasted" style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Gifts with Purchase</span></h3><p style="margin: -4px 0px 1.5em; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">If you check out with CashBack <strong style="font-weight: 700; color: rgb(73, 73, 73);">and&#xA0;</strong>a free gift with purchase in your cart, our system will automatically suspend the CashBack so you can&apos;t receive two promotions on a single order.&#xA0;</span></p><h3 style="margin: 9px 0px 0.65em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-weight: 700; line-height: 28px; color: rgb(34, 34, 34); text-rendering: optimizelegibility; font-size: 21px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="non-usd-orders"><span style="color: rgb(0, 0, 0);">Non-USD Orders</span></h3><p style="margin: -4px 0px 1.5em; color: rgb(88, 88, 88); overflow-wrap: break-word; font-size: 14px; line-height: 1.55em; font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Currently, we only support orders placed in USD. Since we can&apos;t issue CashBack on non-USD orders, these CashBacks will be suspended. </span></p><p><br></p>

If you have received a refund, the CashBack will automatically be suspended. If our system recognizes a full refund to your original order, we will suspend the CashBack and thus this additional credit won't be received. If you check out with CashBack

Why didn't I receive my CashBack?

CashBack & Rewards

Where do you ship?

I need to change my address or cancel my order!

How can I track my order?

My order hasn't arrived yet!

I'm missing a portion of my order!

My tracking number is marked as "Delivered" but I didn't get my order!

My Order

Is my toilet compatible?

Can I install a TUSHY in my boat or RV?

Toilet Fit

How to use your TUSHY

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How to Use Your TUSHY

How do I Install my TUSHY Classic 3.0?

Can I download the instruction manual anywhere?

I don’t know how to get my toilet seat off!

I don't have access to connect my TUSHY Spa to hot water at the sink!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need help—do you offer in-person bidet installation?

I need some guidance—can I hire a Poo-Ru to help virtually?

Installation & Troubleshooting

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

Where can I find the TUSHY Ace installation manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

My TUSHY Ace can’t reach its outlet.

I don't have a grounded outlet near my toilet!

I can't make a tight connection on my TUSHY Ace!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

TUSHY Ace

How to Swap TUSHY Knobs

How to use a Skirted Toilet Kit

How to use a Flushometer Installation Kit

How to use a Stainless Steel Hose for Sink or Toilet Connection

How to use an Inlet Cap

How to use different adapters

TUSHY Spare Parts & Accessories

Am I locked into a subscription for a set amount of time?

How do I edit my subscription?

How do I track my subscription orders?

Refunds/Returns

Can I get a sample roll of Bamboo TP/box of Bamboo Tissues?

Subscriptions

What is CashBack?

How can I redeem my CashBack?

Why is there a holding period to receive my CashBack?

How long does it take to receive my CashBack gift card?

How do I use my Cashback gift card?

Where can I find my CashBack gift card?

Where can I use this Cashback virtual Visa card?

Where can I check my balance and statement on my Cashback virtual Visa card?

When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?

How can I sign up for the Clean Butt Club Rewards Program?

How do I redeem Butt Bucks?

I ordered in the past, can you add those Butt Bucks to my account?

Do my Butt Bucks points expire?

My toilet is incompatible with TUSHY!

Can I exchange my Spa for a Classic?

Does my TUSHY have a warranty?

What is your return policy?

Can I make a return?

Warranties & Returns

What are the cool eco-conscious things you do?

Where are TUSHY products made?

Other Cool Sh*t

CashBacks can be suspended for a number of reasons. Here are the most common ones: 

Refunds/Exchanges

Coupon Codes

Gifts with Purchase

Non-USD Orders

Why didn't I receive my CashBack?Updated 3 months ago

CashBacks can be suspended for a number of reasons. Here are the most common ones:

Refunds/Exchanges

Coupon Codes

Gifts with Purchase

Non-USD Orders