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TUSHY Support Center

<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important; margin: 1.5rem 0px 0px; color: rgb(12, 10, 9); line-height: var(--line-height); font-family: Modernist, sans-serif; letter-spacing: 0.48px; --font-size-xxlarge: 1.625rem; --font-size-xlarge: 1.375rem; --font-size-large: 1.25rem; --font-size-base: 1.125rem; --font-size-small: 1rem; --font-size-xsmall: .875rem; --font-size-xxsmall: .75rem; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Your card is like any other Visa debit card and may be refused due to several reasons.&#xA0;If your virtual Visa card is declined, please follow these steps:<ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important; margin-top: 1.5rem; color: rgb(12, 10, 9); font-family: Modernist, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 16px;">Check that your card still has a sufficient balance by checking your card details.</li><li style="font-size: 16px;">Double-check that you have entered the correct card number, name, and address during the transaction.</li><li style="font-size: 16px;">If you are still experiencing issues, please email Fondue with all the details of your charge at&#xA0;<a href="mailto:card@getfondue.com">card@getfondue.com</a> and they will be happy to help!</li></ul>

Your card is like any other Visa debit card and may be refused due to several reasons. If your virtual Visa card is declined, please follow these steps:.

When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?

CashBack & Rewards

Where do you ship?

I need to change my address or cancel my order!

How can I track my order?

My order hasn't arrived yet!

I'm missing a portion of my order!

My tracking number is marked as "Delivered" but I didn't get my order!

My Order

Is my toilet compatible?

Can I install a TUSHY in my boat or RV?

Toilet Fit

How to use your TUSHY

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How to Use Your TUSHY

How do I Install my TUSHY Classic 3.0?

Can I download the instruction manual anywhere?

I don’t know how to get my toilet seat off!

I don't have access to connect my TUSHY Spa to hot water at the sink!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need help—do you offer in-person bidet installation?

I need some guidance—can I hire a Poo-Ru to help virtually?

Installation & Troubleshooting

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

Where can I find the TUSHY Ace installation manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

My TUSHY Ace can’t reach its outlet.

I don't have a grounded outlet near my toilet!

I can't make a tight connection on my TUSHY Ace!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

TUSHY Ace

How to Swap TUSHY Knobs

How to use a Skirted Toilet Kit

How to use a Flushometer Installation Kit

How to use a Stainless Steel Hose for Sink or Toilet Connection

How to use an Inlet Cap

How to use different adapters

TUSHY Spare Parts & Accessories

Am I locked into a subscription for a set amount of time?

How do I edit my subscription?

How do I track my subscription orders?

Refunds/Returns

Can I get a sample roll of Bamboo TP/box of Bamboo Tissues?

Subscriptions

What is CashBack?

How can I redeem my CashBack?

Why is there a holding period to receive my CashBack?

How long does it take to receive my CashBack gift card?

How do I use my Cashback gift card?

Where can I find my CashBack gift card?

Why didn't I receive my CashBack?

Where can I use this Cashback virtual Visa card?

Where can I check my balance and statement on my Cashback virtual Visa card?

How can I sign up for the Clean Butt Club Rewards Program?

How do I redeem Butt Bucks?

I ordered in the past, can you add those Butt Bucks to my account?

Do my Butt Bucks points expire?

My toilet is incompatible with TUSHY!

Can I exchange my Spa for a Classic?

Does my TUSHY have a warranty?

What is your return policy?

Can I make a return?

Warranties & Returns

What are the cool eco-conscious things you do?

Where are TUSHY products made?

Other Cool Sh*t

When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?Updated 3 months ago