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TUSHY Support Center

You bet your booty you can! Wherever your bathroom may be, we can assist you virtually to ensure you have a seamless setup and also understand how to best use your new bidet. We know we&apos;re changing culture here, so before you fall down a YouTube rabbit hole, just ask the experts&#x2014;we&apos;ve got your back(side)! One-on-One Live Video Installation Support Experience the ease and comfort of installing your TUSHY bidet with our exclusive Virtual Installation Service. Say goodbye to DIY hassles and hello to a seamless, guided setup process on this live 1:1 video call. <a href="https://hellotushy.com/products/virtual-installation-support" rel="noopener noreferrer" target="_blank"><img src="https://attachments.gorgias.help/ldzOw7J9wK2oL59m/hc/XeynJd7OJa29ERow/2024040422-44f8b018-625c-4995-80b2-e7e2bc61d32b-virtual%20install.webp" style="width: 574px;" class="fr-fic fr-dib"></a><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Schedule your call here: <a href="https://hellotushy.com/products/virtual-installation-support" id="isPasted" rel="noopener noreferrer" target="_blank">One-on-One Live Video Installation Support</a>

You bet your booty you can! Wherever your bathroom may be, we can assist you virtually to ensure you have a seamless setup and also understand how to best use your new bidet. We know we're changing culture here, so before you fall down a YouTube rabb

I need some guidance—can I hire a Poo-Ru to help virtually?

Installation & Troubleshooting

Where do you ship?

I need to change my address or cancel my order!

How can I track my order?

My order hasn't arrived yet!

I'm missing a portion of my order!

My tracking number is marked as "Delivered" but I didn't get my order!

My Order

Is my toilet compatible?

Can I install a TUSHY in my boat or RV?

Toilet Fit

How to use your TUSHY

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How to Use Your TUSHY

How do I Install my TUSHY Classic 3.0?

Can I download the instruction manual anywhere?

I don’t know how to get my toilet seat off!

I don't have access to connect my TUSHY Spa to hot water at the sink!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need help—do you offer in-person bidet installation?

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

Where can I find the TUSHY Ace installation manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

My TUSHY Ace can’t reach its outlet.

I don't have a grounded outlet near my toilet!

I can't make a tight connection on my TUSHY Ace!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

TUSHY Ace

TUSHY Spare Parts & Accessories

Am I locked into a subscription for a set amount of time?

How do I edit my subscription?

How do I track my subscription orders?

Refunds/Returns

Can I get a sample roll of Bamboo TP/box of Bamboo Tissues?

Subscriptions

What is CashBack?

How can I redeem my CashBack?

Why is there a holding period to receive my CashBack?

How long does it take to receive my CashBack gift card?

How do I use my Cashback gift card?

Where can I find my CashBack gift card?

Why didn't I receive my CashBack?

Where can I use this Cashback virtual Visa card?

Where can I check my balance and statement on my Cashback virtual Visa card?

When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?

I need some guidance—can I hire a Poo-Ru to help virtually?Updated a month ago