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TUSHY Support Center

<p>Once you confirm your selection&#x2014;Visa prepaid card or TUSHY gift card&#x2014;we will promptly provide you with the details of your gift card after the 30 day holding period.</p>

Once you confirm your selection—Visa prepaid card or TUSHY gift card—we will promptly provide you with the details of your gift card after the 30 day holding period.

How long does it take to receive my CashBack gift card?

CashBack & Rewards

Where do you ship?

I need to change my address or cancel my order!

How can I track my order?

My order hasn't arrived yet!

I'm missing a portion of my order!

My tracking number is marked as "Delivered" but I didn't get my order!

My Order

Is my toilet compatible?

Can I install a TUSHY in my boat or RV?

Toilet Fit

How to use your TUSHY

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How to Use Your TUSHY

How do I Install my TUSHY Classic 3.0?

Can I download the instruction manual anywhere?

I don’t know how to get my toilet seat off!

I don't have access to connect my TUSHY Spa to hot water at the sink!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need help—do you offer in-person bidet installation?

I need some guidance—can I hire a Poo-Ru to help virtually?

Installation & Troubleshooting

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

Where can I find the TUSHY Ace installation manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

My TUSHY Ace can’t reach its outlet.

I don't have a grounded outlet near my toilet!

I can't make a tight connection on my TUSHY Ace!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

TUSHY Ace

How to Swap TUSHY Knobs

How to use a Skirted Toilet Kit

How to use a Flushometer Installation Kit

How to use a Stainless Steel Hose for Sink or Toilet Connection

How to use an Inlet Cap

How to use different adapters

TUSHY Spare Parts & Accessories

Am I locked into a subscription for a set amount of time?

How do I edit my subscription?

How do I track my subscription orders?

Refunds/Returns

Can I get a sample roll of Bamboo TP/box of Bamboo Tissues?

Subscriptions

What is CashBack?

How can I redeem my CashBack?

Why is there a holding period to receive my CashBack?

How do I use my Cashback gift card?

Where can I find my CashBack gift card?

Why didn't I receive my CashBack?

Where can I use this Cashback virtual Visa card?

Where can I check my balance and statement on my Cashback virtual Visa card?

When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?

How long does it take to receive my CashBack gift card?Updated 3 months ago