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Text/WhatsApp us for a quick response during business hours (10:00 AM - 10:00 PM EST) or leave us a voicemail and a Poo-Ru will get back to you within a business day!

TUSHY Support Center

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important; margin: 1.5rem 0px 0px; color: rgb(12, 10, 9); line-height: var(--line-height); font-family: Modernist, sans-serif; letter-spacing: 0.48px; --font-size-xxlarge: 1.625rem; --font-size-xlarge: 1.375rem; --font-size-large: 1.25rem; --font-size-base: 1.125rem; --font-size-small: 1rem; --font-size-xsmall: .875rem; --font-size-xxsmall: .75rem; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">To redeem your CashBack, please follow these simple steps:</p><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important; margin-top: 1.5rem; color: rgb(12, 10, 9); font-family: Modernist, sans-serif; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.48px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important;">Check your email after making a qualifying purchase. You will receive an email with instructions for CashBack redemption.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important;">Complete the CashBack redemption form provided in the email.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important;">Choose your preferred CashBack redemption method: a virtual Visa card or a TUSHY gift card.<ul><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased; scroll-behavior: smooth !important;">You can select either a virtual Visa card or a TUSHY gift card for redemption</li></ul></li></ul>

To redeem your CashBack, please follow these simple steps:

How can I redeem my CashBack?

CashBack & Rewards

Where do you ship?

I need to change my address or cancel my order!

How can I track my order?

My order hasn't arrived yet!

I'm missing a portion of my order!

My tracking number is marked as "Delivered" but I didn't get my order!

My Order

Is my toilet compatible?

Can I install a TUSHY in my boat or RV?

Toilet Fit

How to use your TUSHY

How do I dry myself?

Can I use TUSHY to clean up after number 1 AND number 2? Will I get a UTI?

How to Use Your TUSHY

How do I Install my TUSHY Classic 3.0?

Can I download the instruction manual anywhere?

I don’t know how to get my toilet seat off!

I don't have access to connect my TUSHY Spa to hot water at the sink!

My TUSHY isn't working!

The water is flowing straight down!

My nozzle adjuster isn't working like I think it should. Help!

My TUSHY's nozzle spray is weak!

What if water splashes everywhere?

I can't access my toilet tank connection!

The adapter doesn't fit!

I have rigid metal pipes, what do I do?

I have a flushometer toilet, what do I do?

My seat doesn't sit right anymore!

How to swap TUSHY knobs

Can you child-proof a TUSHY?

Help, I can't get a tight seal!

I need help—do you offer in-person bidet installation?

I need some guidance—can I hire a Poo-Ru to help virtually?

Installation & Troubleshooting

What do I need to know before I buy a TUSHY Ace?

Will the TUSHY Ace fit my toilet?

Do I choose a round or elongated Ace?

Where can I find the TUSHY Ace installation manual?

Where can I find the technical specifications for Ace?

How do I use the TUSHY Ace remote?

My TUSHY Ace can’t reach its outlet.

I don't have a grounded outlet near my toilet!

I can't make a tight connection on my TUSHY Ace!

My remote crapped out!

Can I have two TUSHY Aces? Will the remotes interfere with each other?

TUSHY Ace

How to Swap TUSHY Knobs

How to use a Skirted Toilet Kit

How to use a Flushometer Installation Kit

How to use a Stainless Steel Hose for Sink or Toilet Connection

How to use an Inlet Cap

How to use different adapters

TUSHY Spare Parts & Accessories

Am I locked into a subscription for a set amount of time?

How do I edit my subscription?

How do I track my subscription orders?

Refunds/Returns

Can I get a sample roll of Bamboo TP/box of Bamboo Tissues?

Subscriptions

What is CashBack?

Why is there a holding period to receive my CashBack?

How long does it take to receive my CashBack gift card?

How do I use my Cashback gift card?

Where can I find my CashBack gift card?

Why didn't I receive my CashBack?

Where can I use this Cashback virtual Visa card?

Where can I check my balance and statement on my Cashback virtual Visa card?

When I tried to use my CashBack virtual Visa card, the charge was declined. What can I do?

How can I redeem my CashBack?Updated 3 months ago