What is your return policy?Updated 5 months ago

If you’ve had a change of fart, you can return your undamaged TUSHY bidet within 30 days of your initial order date. 

Pre-authorization for all returns must be obtained from TUSHY. If a return is sent without prior authorization, it will not be refunded or credited. So be sure to use our returns portal to get that authorization!

To initiate a return please use our self-service returns portal here. 

TUSHY may request proof of identity and payment method prior to issuing a refund.

Note on Refunds: Refunds will be issued only after the returned product is received. Refunds are processed approximately 7 to 10 business days following our receipt of your merchandise at our return facility.  Refunds include only the cost of the product; we do not refund shipping fees or customs fees you may have paid on your original purchase. If you are returning your product before opening the box, please do not open the box or break the security seal before returning it. Receiving a sealed box will significantly speed-up your refund once the box is received at our returns facility. 10% will be deducted from your refund to cover shipping and restocking costs.

TUSHY Limited Warranty: Our bidets come with a 12-month guarantee on equipment and parts. We will promptly replace any defective parts, free of charge, within the specified warranty period.

Return Exceptions: Sale items, deeply discounted Bundles (Eco Bundle, ASS-ential Bundle, The System), TUSHY Brush, TUSHY Stand, Coconut Husk Scrubbing Pads, bamboo drying products, towel products, t-shirts (and other TUSHY merch items), spare parts are not eligible for returns. All orders outside of the contiguous U.S. and Canada are not eligible for returns.

See also: our Terms of Use.