The water is flowing straight down!Updated a year ago

Totally not an oh-shit moment. What you're describing is exactly how TUSHY should work when in SmartWash mode. When you turn the pressure knob a few degrees, you activate TUSHY’s self-cleaning feature (SmartWash). This runs water over the outside of the nozzle in case you get any doodoo on it—hands-free!

When you turn the pressure knob further it activates the Bum Wash money shot, which releases the nozzle from its poo-free cocoon to start firehosing your butthole. 

If you're still having troubles, please reach out to us with a video of your TUSHY’s spray. Our Poo-Rus are happy to help!