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Installation & Troubleshooting

How do I Install my TUSHY Classic 3.0?

Great question! And we have great news: it's super easy!. If you're more of a visual learner, you can check out this video where our installation expert Carrie walks you through the whole process:. Or if you'd prefer written instructions (and you've

Can I download the instruction manual anywhere?

For shore, we’re happy to share! Find the manual for your TUSHY model below! TUSHY CLASSIC 3.0 Click here to download the TUSHY Classic 3.0 manual! TUSHY CLASSIC (ORIGINAL) Click here to download the TUSHY Classic (Original) manual! TUSHY

I don’t know how to get my toilet seat off!

Sometimes toilet seats aren’t as easy to remove as you’d hope. But don’t worry, we’ve seen them all! For standard toilet seats, you’ll need to unscrew the nuts underneath the toilet bolts on the underside of the ceramic base, and you may need to use

I don't have access to connect my TUSHY Spa to hot water at the sink!

Sometimes ya get a TUSHY Spa and then you realize you don’t have a sink close enough to hook it up. A true bummer, we know! But guess what? You can totally hook up the TUSHY Spa and use it as a TUSHY Classic! Using the cool water connection alone

My TUSHY isn't working!

Oh gosh - don’t panic! Really! We very likely have a solution, let’s take a look! What seems to be the problem? * The water is going straight down! * The adapter doesn't fit! * Help, there's a leak! * My seat doesn't sit right anymore. * I

The water is flowing straight down!

Totally not an oh-shit moment. What you're describing is exactly how TUSHY should work when in SmartWash mode. When you turn the pressure knob a few degrees, you activate TUSHY’s self-cleaning feature (SmartWash). This runs water over the outside of

My nozzle adjuster isn't working like I think it should. Help!

Ass-istance is here! The nozzle adjuster switch should easily aim the water stream forward and backward. If you’re not getting good movement, make sure there’s enough room between the nozzle and the rim of the toilet bowl.  You should observe a

My TUSHY's nozzle spray is weak!

SOUND THE BUTTHOLE ALARM. Actually, this should be an easy fix. First, make sure your toilet’s angle valve is open all the way. If it’s partially shut, it will reduce water pressure.  If your TUSHY still isn’t blowing water like a humpback whale

What if water splashes everywhere?

TUSHY should not be spraying your wall, your self-care candles or the person who is watching you poop. (No judgment here.) If you’re having a splash problem, try sitting further back on your seat, angling your body and adjusting the nozzle. It’s all

I can't access my toilet tank connection!

If you can’t access your toilet tank’s connection, you likely have a skirted toilet. It might look a little tricky, but those types of toilets are generally compatible with TUSHY! Watch our Installation Guide, Carrie, walk you through a skirted

The adapter doesn't fit!

IF YOUR WHITE PLASTIC MEGA ADAPTER DOESN’T FIT ... The included white plastic mega adapter in your TUSHY parts kit is intended to match the vast majority of US and Canadian toilet tank connections. It’s a ⅞” compression fitting on either end, with a

I have rigid metal pipes, what do I do?

Bathroom fixtures usually connect to water supply valves with flexible steel hoses. Got a hard pipe instead? We’ve got ya covered. Replace the pipe between your toilet and water supply with the Stainless Steel Braided Hose for Toilet Connection

I have a flushometer toilet, what do I do?

Fear not! If it's a flushometer toilet, that's no biggie! You will just need to use your sink's plumbing instead, since you likely don't have access to your angle valve at the wall. You can follow the below guide for both the TUSHY Classic or Spa

My seat doesn't sit right anymore!

Sorry to hear about this, nobody likes a wonky seat for pooping. The good news is this is usually a pretty solvable issue! Generally, the seat flaring up is due to a seat's concave shape getting caught on the TUSHY. Please first make sure that the

How to swap TUSHY knobs

Whether you're opting for the Easy Turn Knob, or a snazzy new colorful knob to bedazzle your TUSHY, here's the install 101. You can just pop off the old knob and replace with the new one. Watch Carrie show you how easy that is!.

Can you child-proof a TUSHY?

So you’ve got a tiny human who will spend hours blasting their toys or the family dog with the bidet. Got it.  Hit us up at [email protected] to request a child-proofing kit. We can send you a special adapter to replace your existing mega

Help, I can't get a tight seal!

We’re so sorry the best poop of your life has been momentarily delayed!  Step 1: Watch our installation guide, Carrie, demonstrate how to check for leaks.  If you've got a TUSHY Classic: If you've got a TUSHY Spa: If you’re seeing a leak at a

I need help—do you offer in-person bidet installation?

Don't have enough time, or don't want to kill your knees doing bathroom squats? You can rely on our partnership with a great service called TaskRabbit to book a plumber/handyman. Just follow the below link:Set up a TUSHY Installation with TaskRabbit.

I need some guidance—can I hire a Poo-Ru to help virtually?

You bet your booty you can! Wherever your bathroom may be, we can assist you virtually to ensure you have a seamless setup and also understand how to best use your new bidet. We know we're changing culture here, so before you fall down a YouTube rabb